I have 13 years of experience in technical support of troubleshooting and protecting networks and systems informational assets. I also perform system administration on Windows servers and workstations in which I’m responsible for configuring, integrating and maintaining; as well as performing security administration in an enterprise environment utilizing multiple security tools that alert, detect, troubleshoot and log important information for servers and workstations.

 

TECHNICAL SKILLS

 

·   Server Backup (Symantec) & Blackberry Support, Virus Protection

·   MS Office Applications, Remedy, LAN, TCP/IP, DNS, DHCP, Internet Information Services, Re-Imaging Software

·   Digital Certificates, Intrusion Detection & Prevention System (HIPS) McAfee Data Lost Prevention

·   System Monitoring, Access Control & Authentication, Group Policy, Asset Baseline Monitor

·   Server Patching & Policy Auditor, Device Control Module, Rogue System Detection (ePO McAfee Orchestrator 4.6.2)

·   Systems Installation & Configuration, PKI Troubleshooting & IC PKI Trusted Agent Distribution

·   Active Directory & Exchange Mail, Citrix & VMware vSphere Client & Workstation

·   Multi-Tasking Professional w/ excellent communication and interpersonal skills (Team Player)

·   Windows 7 Enterprise Administration, Windows Server 2003 & 2008, Windows Server 2012, Redhat 9, Suse Linux

 

WORK EXPERIENCE

 

Aermor, LLC – Contractor

Navy Cyber Defense Operations Center               March 2016-October2016

Cyber Security HBSS SME II

 

·   Utilizing HBSS tools via windows administration while monitoring all NAVY networks on NIPR/SIPR for Assets rollup up data for MSC and NMCI

·   Troubleshoot network connectivity issues and truncation attacks documenting finds while working with the site to resolve the issue

·   Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.

·   Performing Server Maintainence task to Windows/SQL Database Servers, EpO Servers, STIG compliance from DISA

 

·   Monitor the security of critical systems (e.g., e-mail servers, database servers, web servers, etc) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.

 

·   Manage, track, report, policy exceptions IAW Navy TTPs/SOPs

·   Report compliance status IAW Navy mandates, and management direction

·   Implement HBSS deployment, and policy strategies IAW approved Navy TTPs/SOPs

·   Manage ticketing system

·   Monitor/Analyze ePO rollup event feeds and respond/report IAW approved Navy TTPs/SOPs

·   Monitor/ Analyze ePO rollup asset feeds and respond/report IAW approved Navy TTPs/SOPs

·   Monitor/Analyze Rogue System Detection and respond/report IAW approved Navy TTPs/SOPs

 

CenturyLink Government Services

2900 Towerview Rd Suite 150 Herndon, VA                                                 May 2015-Present

Sr. Information Security Engineer – FED Salary (95k)

Manager Richard Levans 703-464-7574

 

·               Analyzes, troubleshoots, and investigate security-related, information systems’ anomalies based on security platform reporting, network traffic, log files, host-based and automated security alerts.  Maintain, configure, and analyze network and host-based security platforms:  Vulnerability scanning systems and tools.  Network-based Intrusion Detection/Prevention Systems (IDS/IPS) Host-based Intrusion Detection/Prevention Systems (HIDS/HIPS). Design, build, and manage an internal network to support the program and a 24/7 NOC responsible for managing and monitoring program resources with SIEM tools.

·               Assists the Lead InfoSec Engineer to develop, implement, and evaluate the System Security Plans to satisfy Assessment and Authorization (A&A) requirements in accordance with CNSSI 1253, NIST 800.53 and other government guidelines as required.  Investigate, document, and report all security incidents to the ISSM and provide protective and corrective measures for incident response. Coordinate and participate in special projects concerning information security, including testing and implementation of security software enhancements. Assist in day-to-day support for security operations including: visitor control, courier support, classified document/media/FAX control, access control and alarms, personnel database activities, lock and combination changes and control, and COMSEC custodial duties 

·               Develops, facilitates, and presents information security briefings as well as security training and awareness on various customer and corporate security policies. 

·               Interfaces with appropriate government agencies, company management and employees, customers, vendors, and suppliers to ensure understanding of and compliance with security requirements

 

General Dynamics Information Technology                                October 2013 – May 2015

Contractor to: National Reconnaissance Office – Chantilly, VA                                            

Sr. System Administrator (HBSS - Host Intrusion Protection System Security Administration Salary (90k)

Manager: Randy Beels

 

·      Performed system administration on the HBSS and integrate HBSS data (alerts, logs, data feeds, etc.) into existing NRO systems to protect, detect, and respond processes, procedures (intrusion detection analysis, auditing, etc.) and systems

·               Monitored the HBSS for alerts, assess and modify the HBSS operational parameters (filters, signatures, rules, etc.) when requested

·      Provided services supporting onsite security (HBSS, McAfee, Symantec) and authentication (Active Directory)

·               Performed research and test configurations to determine the best solution to meet customer goals and objectives

·      Imported, created, and modified HBSS Policy Sets and Tag Creation/Modification Process Queries and Dashboards

·               Performed IT system administration on Windows including performance tuning, system availability, capacity planning, provisioning, security, STIGs, IAVAs, IA compliance while applying ITIL v3 best practices and adhere to established standard operating procedures

 

AISG, Inc., Contractor to: Defense Threat Reduction Agency                                     April 2012 –Sept 2013

Computer Support Analyst Senior II (Salary 79k)

8725 John J. Kingman Rd. Ft. Belvoir, VA

Manager: Joe O’Connor

 

·               Supported multiple off-sites facilities that comprise of 200 plus people independently while utilizing reach back resources as required. Effectively plans, installs, configure and optimize the IT infrastructure to consistently achieve high availability and performance

·               Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs, and verified completion of scheduled jobs such as backups.  Applied OS patches and upgrades on a regular basis, upgraded administrative tools and utilities, configured/added new services as necessary

 

SAIC Contractor to: Department of Energy, Washington, D.C.                        May2011-April 2012

Helpdesk/System Administrator (Salary 75k)

1000 Independence Ave. SW

Manager: Bob Nunn

 

·               Modified security files to add new employees, delete former employees, and change employee name following notice received from computer user departments and personnel office. Sent printouts listing employee data authorization to computer user departments to verify or correct information in security files

·               Implemented security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure

             
Apex Systems, Alexandria, VA                                                                           Jan 2011-May 2011

System Administrator Contractor to Army Corp of Engineers(60k)

Manager: Rodney Williams

 

·               Upgraded system software and hardware components as required to meet business needs; coordinates backups. Ensured upgrades were occurring in accordance with established parameters

·               Coordinated the installation of client department specific applications and systems. Determined appropriate method for installing applications and systems; resolved matters of significance and implemented corrective course of action as needed

·               Installed, tested, upgraded and configured system files and services to enhance performance.  Utilized standard corporate tools to record change and problem activities for tracking purposes.

 

General Dynamics-IT, Washington, D.C.                                                             April 2010-January 2011 

Desktop Support Contractor to FBI (Salary 55k)

Manager: Paul Allen

 

·               Documented work accomplished in the help desk system, and project work in, but not limited to Setup and delivery of PCs in accordance with client and site standards; Setup and support of PDAs; PC Hardware and software desktop Tier II support; Coordinate local IT activities with Global support groups as necessary

·                     Coordinated Tier III and other vendor support as necessary

·               Consulted with end-users regarding their IT needs and recommend solutions

·               Supported laboratory equipment PCs; Software distribution via SMS

·               Managed server backups and restores

 

 

Jacobs Technology, Norfolk, Virginia                                          October 2009-March 2010

Helpdesk Administrator Support Analyst II NIPR-SIPR, JWICS (500+ Users)

 

·                     Supported  all Navy Seals personnel via in person, over phone or remotely

·               Supported personnel with hardware and software problems with equipment and various application used by the Navy Seals to complete operations

·               Analyzed, logged, tracked, and resolved software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs 

·               Performed troubleshooting to isolate and diagnose common system problems; documented system events to ensure continuous functioning; recommended courses of action and implemented as approved

 

Emergent Technologies, Atlanta, GA                                                                           May 2009- October 2009

Helpdesk\Desktop Support Analyst II (1000+ users)

 

·               Supported all Center for Disease Control personnel around the world

·               Troubleshoot end users problems over the phone or via remote access

·               Resolved server and connectivity issues as well as being a BEZ (Blackberry Administrator)

 

Lockheed Martin, Washington D.C.                                                           February 2008- May 2009

Helpdesk Analyst for AFNCR (5000+ users)

Helpdesk Bolling Air Force Base Personnel Support Level I & II

 

·               Deleted data access of unauthorized users

·               Regulated access to computer data files, monitors data file use, and updates computer security files

·               Resolved user’s tickets regarding questions about computer security, hardware and software requirements.

·               Maintained system documentation, tuning system performance, installing system wide software and allocate mass storage space, and backups. Interacted with users and evaluates vendor products including server patching using WSUS (Windows Server Update Service). 

·               Developed and monitored policies and standards for allocation related to the use of computing resources.

 

Atlantic CommTech Corporation, Springfield, VA                                                  November 2007-February 2008

Software Integrator

 

·               Developed test plans for frequent released builds and prepared requirement traceability matrices

·               Developed test cases under different test conditions using equivalence classes and boundary techniques, prepare test data based on business requirement are followed in order to guarantee the quality of the delivery

·               Set up and configured for servers, switches, ghosting, thin clients, and pushing software out over network.

·               Configured and set up IP address to switches, as well as, network printers

·               Tested hardware and software over the network that has been setup and configured for quality assurance. 

 

Electronic Data Services, Norfolk, VA                                                                 May 2006-August 2007

Helpdesk Tier 1 Analyst (1Millon+ Users) Contractor to NMCI       

 

·               Provided hardware/software troubleshooting support for NMCI via phone and remotely. 

·               Resolved issues via Remedy ticketing system 

·               Created documentation on troubleshooting steps for key issues

 

 

 

 

 

 

 

 

Golden Connections, Portsmouth, VA                                               September 2003 - May 2006

Computer Network Installer/Technician

 

·               Installed network devices and computers for various restaurants around the country

·               Fabricated cables to connect Point Of Service (POS) systems to corporate servers

·               Set-up the hardware and loading the software for POS systems

·               Ran maintenance programs on POS systems and imaging/ghosting registers

·               Installed and tested wireless network devices for POS systems

 

EDUCATION

 

Colorado Technical University, Colorado Springs, CO                                             April 2012 – August 2013

Master of Science in Management

Concentration:  Information Security Systems

 

Colorado Technical University, Colorado Springs, CO                                                                 March 2009 - September 2011

Bachelor of Science in Business Administration           

Concentration:  Information Technology

 

CERTIFICATIONS

 

·   Comp-Tia Security+ CE

·   ITILv3 Foundation Certified, 2010

·   Certified Ethical Hacker, 2014

·   DISA HBSS (McAfee ePolicy Orchestrator), 2014 Certificate

 

SECURITY CLEARANCE

 

Active TS/SCI w POLY Clearance (July 2014)